Refunds & Cancellation Policy

• You may cancel your subscription at any time to stop future renewals.
• Unless stated otherwise, cancellation takes effect at the end of the current billing period; you retain access until then.

Our policy is generally “no refunds”, but we may issue refunds at our discretion on a case-by-case basis, for example where:

• the Service experienced a significant verified outage,
• a duplicate charge occurred,
• an unauthorised transaction is confirmed,
• exceptional circumstances apply.

To request consideration, contact [email protected] with relevant details (account email, invoices, dates, and explanation).

Tokens are digital usage credits. Unless required by law, token purchases are non-refundable once credited to an account (including where tokens have not yet been used), except at our discretion.

If you are purchasing as a consumer (not in the course of business), you may have statutory rights under UK consumer law (including cancellation rights in some circumstances). Nothing in this policy excludes those rights.

If you believe consumer cancellation rights apply to your purchase, contact [email protected] promptly and we will assess your request in line with applicable law.